Privacy Policy

Glass Factory and its affiliated companies are committed to protecting the personal information of its users. Please read this Privacy Policy (this "Policy") carefully to understand how Glassfactory.info Inc. ("Glass Factory", "we") processes personal information. This Policy describes how Glass Factory processes personal information of its users and other visitors browsing the Site ("users") in connection with the Site and other services provided by Glass Factory as well as privacy practices that apply to affiliates, influencers and other collaborators.

By accessing or using www.glassfactory.info, or any other related sites, applications, services and goods, or any other website operated by Glass Factory that links to this policy (each, the "Site"), as well as by signing up to a Glass Factory account or to our affiliate, influencer or similar program, you acknowledge that you have read and understood this Policy. This Policy may change from time to time; any changes we make to this Policy will be posted on this Site, we will also take any other steps, to the extent required by applicable law, including notifying you about material changes. Changes to this Policy are effective as of the stated "Last Updated" date. We recommend that you check the Policy periodically for any updates or changes.

1. Information We Collect

Information You Provide

When you register to the Site, use it, complete forms, participate in skills tests or surveys, sign up for events or newsletters, use the Site as collaborator, and/or register to our affiliate or influencer or similar program, we ask you to provide or otherwise collect personal information provided by you, including a valid email address, login details, name and username, and profile details (including picture), details about other social networks linked accounts, rating and reviews, information included in user generated content and files uploaded by you to the Site. Factories listed on Glass Factory are also requested to provide additional information to verify their business. We also collect and process information about or contained in your communications with Glass Factory as well as any of your posts on our blogs or forums and your communication with other users of Glass Factory.

Information We Collect Automatically

We collect information while you access, browse, view or otherwise use the Site including your searches, the pages you visited, browsed and scrolled as well as your clicks and other actions on the Site. We also collect, use and process the information relating to such usage, including geo-location information, IP address, device and connection information, operating system, session duration, language, currency and keyboard setting, browser information and web-log information, and the URLs of the web pages you've viewed or engaged with before or after using the Site. We also collect and process information relating to the use of cookies and similar technologies, as detailed below.

Information We Receive from Third Parties

We receive information from third party vendors and/or other commercially and/or publicly available sources, such as:

• Third party vendors who provide us data to supplement the information we collect about you, in accordance with applicable laws. For example, we receive fraud and security warnings from service providers for our fraud prevention and risk assessment efforts. We also receive information about you, such as information about your organization and job title, from enrichment service providers to enhance and personalize your experience and offer you services that may be of interest for you as well as from advertising and marketing partners in order to manage and measure our campaigns.
• If you link, connect, or login to your account with a third-party service (e.g. Google or other social logins we offer), we receive certain information, such as your registration and profile information from that service. This information includes, for example, your email address, name and profile picture, but may vary and is controlled by that service or as authorized by you via your privacy settings at that service.
• If any other third party submits a report and/or complaint about you or your activity on Glass Factory, we may receive information relating to the specific report and/or complaint, review and address it.
• If you integrate into your account information from third parties or otherwise integrate your account with third party systems, tools or products, we will receive certain information about you according to your permissions at such third parties.
• We also receive certain information about you, if you are invited to Glass Factory by another user (for example, as part of our collaboration tools and referral program), in such case we will receive limited information, such as your email address or other contact information, and we will use it for the same purpose it was provided and in accordance with this Policy.

We combine your personal information with information we collect automatically or obtain from other companies and use it for the purposes detailed in this Policy.

2. Our Legal Basis for Using Your Personal Information

Where relevant under applicable laws, all processing of your personal information will be justified by a "lawful ground" for processing. In the majority of cases, processing will be justified on the legal basis that:

• you have provided your consent for us to use your personal information for a specific purpose;
• our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you (e.g. to provide you with services which you have purchased);
• the processing is necessary to comply with a relevant legal obligation or regulatory obligation that we have (e.g. fraud prevention); or
• the processing is necessary to support our legitimate interests as a business (e.g. to improve our services to you), subject to your overriding interests and fundamental rights and provided it is conducted at all times in a way that is proportionate.

3. How Do We Use The Information Collected?

We will use your personal information for the following purposes:

• to provide you with quality service and security, to operate the Site, to fulfill our obligations to you and to develop, improve and personalize our service. For example, we use personal information to verify your identity. We also use this information to establish and set up your account, verify or re-issue a password, log your activity, enable your communications with other members, provide customer support and contact you from time to time. The information helps us to develop and improve our services, to understand and analyse our performance as well as your preferences and performance and to customize and personalize our service and enhance your experience.
• to ensure marketplace integrity, prevent fraud and maintain a safe and secure marketplace and services. For example, we use personal information to monitor, track and prevent illegal, fraudulent and inappropriate activities, monitor content integrity, conduct security investigations and risk assessments, verify or authenticate information provided by you, investigate reports and complaints about users, enforce our Terms of Service and comply with applicable laws. We conduct certain behavioural analytics to achieve the above objectives and in limited cases, if we detect activity that we think poses a risk to the Glass Factory marketplace, other users, our community, or third parties, automated processes may restrict or limit your ability to use Glass Factory.
• to contact you, as requested by you or as otherwise approved by you or permitted according to this Policy.
• to promote and advertise the Site. For example, we use the information collected from you for the purpose of sending direct marketing messages (as detailed below), to show you information that may be of interest to you, to organize and facilitate referral programs, contests or other promotional activities or events.
• to maintain appropriate business records, to comply with lawful requests by public authorities and to comply with applicable laws and regulations.

We will ask for your consent before using information for a purpose other than those set out in this Policy.

4. How We Share Your Personal Information

We may share your personal information with the following categories of recipients:

• Service Providers: We may share your personal information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, customer service, and marketing assistance.
• Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
• With Your Consent: We may share your personal information with third parties when you have given us your consent to do so.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your personal information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to your personal information.
• Correction: The right to request correction of inaccurate personal information.
• Deletion: The right to request deletion of your personal information.
• Portability: The right to request a copy of your personal information in a portable format.
• Objection: The right to object to certain processing of your personal information.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

However, if you do not accept cookies, you may not be able to use some portions of our Site. We use both session and persistent cookies for the purposes set out below.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

9. International Data Transfers

Your personal information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including personal information, to Canada and process it there.

10. Children's Privacy

Our Site does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

12. Third-Party Services

Our Site may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

13. California Privacy Rights

If you are a California resident, you have the right to request information regarding the disclosure of your personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information provided in the "Contact Us" section below.

14. GDPR Compliance

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

15. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable data protection laws. We will take all reasonable steps to minimize the impact of any such breach.

16. Marketing Communications

We may use your personal information to send you marketing communications about our services, new features, and updates. You can opt out of receiving these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

We will not share your personal information with third parties for their marketing purposes without your explicit consent.

17. Data Processing Agreements

When we engage third-party service providers to process your personal information on our behalf, we ensure they are bound by appropriate data processing agreements that require them to protect your information and use it only for the purposes we specify.

18. Contact Us

To exercise any of your rights in connection with your personal information, we kindly ask you to email us at support@glassfactory.info. Please include all the relevant details, so your ticket can be handled correctly. We will process any requests in line with any local laws and our policies and procedures.

If you have any questions (or comments) concerning this Policy, please email our team at support@glassfactory.info, and we will make an effort to reply within a reasonable timeframe.